Getting started · 1 min read
Support
How to reach the Known team, and what to send so we can help.
Email hello@known.info.
What to include
- Your organization's address (the part after known.info/, such as
acme). - What you did, what you expected, and what happened instead. A screenshot or the exact error helps.
- If an agent was involved, which one (ChatGPT, Claude, Cursor or another) and the prompt you gave it.
Don't send passwords, sign-in codes or keys. We never ask for them.
Before you write
- Connecting an agent: Connect an agent has the steps for each assistant. If your assistant says it has no tools from Known, select Known for that chat (in ChatGPT, start your message with "Known"; in Claude, turn Known on under Connectors).
- Signing in, organizations and members: Organizations and Members and teams.
- Plans and limits: Plans and limits.
Your data
How we handle your data is in the privacy policy. For questions about your data, email hello@known.info from your account's address.