# Support

Email **hello@known.info**.

## What to include

- Your organization's address (the part after known.info/, such as `acme`).
- What you did, what you expected, and what happened instead. A screenshot or the exact error helps.
- If an agent was involved, which one (ChatGPT, Claude, Cursor or another) and the prompt you gave it.

Don't send passwords, sign-in codes or keys. We never ask for them.

## Before you write

- **Connecting an agent:** [Connect an agent](https://known.info/docs/connect-agent) has the steps for each assistant. If your assistant says it has no tools from Known, select Known for that chat (in ChatGPT, start your message with "Known"; in Claude, turn Known on under Connectors).
- **Signing in, organizations and members:** [Organizations](https://known.info/docs/organizations) and [Members and teams](https://known.info/docs/members).
- **Plans and limits:** [Plans and limits](https://known.info/docs/plans).

## Your data

How we handle your data is in the [privacy policy](https://known.info/legal/privacy). For questions about your data, email hello@known.info from your account's address.